“My withdrawal is still pending for days” appears on your SpinBet account screen, and the most common cause is incomplete verification or a payment method limit. Below are the checks and steps to resolve each issue.

Deposit or Withdrawal Declined Because of Limits

You see a red message that the transaction cannot be processed. Likely causes include:

• The amount exceeds your set daily, weekly, or monthly deposit limit.
• Your chosen payment method has its own minimum or maximum threshold.
• Your account has a pending withdrawal that uses up your available balance.
• Your bonus wagering period restricts withdrawals until you meet the playthrough requirements.

What to do:

1. Log in to your SpinBet account and go to the cashier section.
2. Check your current deposit limits under account settings. If you set a personal limit, consider raising it for the next transaction.
3. Select a different payment method if the first one showed a limit error.
4. Verify that your account balance is not locked by an active bonus. If a bonus is active, finish the wagering or forfeit the bonus (check your bonus terms).
5. Cancel any pending withdrawal that you no longer need, so the funds return to your balance.
6. Use the “My Transactions” page to see if a previous deposit is still processing. Wait for it to complete before trying again.
7. Clear your browser cache or try a different device. Sometimes a cached state shows old limits.
8. If using a credit or debit card, contact your bank to confirm they allow gambling transactions.
9. If none of the above work, contact SpinBet support via live chat with your transaction ID. You can also find help on the https://spinbet.net.nz help centre for more deposit options.

Contact support when you have tried all steps and the bank confirms no block exists.

Withdrawal Pending Longer Than Expected

Your cash-out request shows “Pending” for more than two days. Likely causes include:

• Your identity documents have not been approved yet (KYC check).
• The casino processes withdrawals only on business days and holidays cause delays.
• You requested a large amount that triggers a manual review by the finance team.
• The payment method you chose has slower processing (e.g., bank transfer vs. e-wallet).
• Your withdrawal was flagged for a security check because of a recent password or device change.

What to do:

1. Check the “My Documents” tab under your account profile. If any request is pending, submit clear photos of your ID, proof of address, and payment method.
2. Confirm your withdrawal method supports the currency you are playing in (NZD works with all options).
3. Look at the withdrawal history to see if a status note explains the delay.
4. If you changed your email or phone number recently, update your profile so the casino can contact you.
5. Wait until three full business days have passed before taking further action.
6. Avoid cancelling and re-submitting a withdrawal too often, as each new request resets the review queue.
7. Check the game history to ensure you did not play with bonus funds that have a pending cash-out restriction.
8. Use the phone browser version of the casino SpinBet site to refresh the status page.
9. If no status changed after three business days, send a polite follow-up using the contact form.
10. Contact live chat and mention your username and withdrawal ID. They can escalate the case.

Contact support when the withdrawal has been pending for more than the typical processing time shown in the cashier.

Identity Verification (KYC) Stuck or Documents Rejected

You uploaded your passport and a utility bill, but the status says “Rejected” or “Incomplete”. Likely causes include:

• The photo is blurry, cut off, or has a flash glare over text.
• The document is expired (ID or driver licence older than the expiry date).
• The proof of address does not match the name on your SpinBet account exactly.
• The payment method screenshot does not show your full card number or e-wallet email.
• You uploaded a screenshot of a digital file instead of a photo of the physical document.

What to do:

1. Check the rejection reason in the “Documents” section. It often says “unreadable” or “expired”.
2. Take new photos in natural daylight against a dark background. Hold the camera steady and avoid shadows.
3. Use a passport or driving licence that is still valid. If it expired, get a renewal first.
4. For proof of address, use a utility bill, bank statement, or government letter from the last three months. Ensure your full name and address are visible.
5. Upload each document as a separate file (PDF or JPG), not a collage.
6. Make sure your name matches what you entered during registration. If you use a nickname, correct it in your profile before re-uploading.
7. Clear your browser cache and upload the documents again from a fresh login.
8. If your documents keep getting rejected, contact support and request a manual review. They can tell you exactly which document needs improvement.
9. Never upload a document that has been edited in any photo editor. It will be flagged as tampered.

Contact support when you have tried clear, valid documents twice and still see rejection.

Cannot Log In or Account Locked After Failed Attempts

The login page says “Account locked for security reasons” or “Invalid credentials” even though you typed your password correctly. Likely causes include:

• You entered the wrong password more than five times in a row.
• Your account was accessed from a different country or device, triggering a security lock.
• You have not logged in for over six months, and the account went dormant.
• Your browser saved an old password that no longer works.
• The SpinBet casino app (if you use it) has a cache conflict with the server.

What to do:

1. Click “Forgot Password” on the login page. A reset link will be sent to your email.
2. If you do not receive the email, check the spam folder. Wait ten minutes and try again.
3. Use the phone browser to log in instead of the casino SpinBet app. The app may store outdated credentials.
4. Clear your browser cookies and cache, then restart the browser.
5. Try logging in from a different network (switch from Wi‑Fi to mobile data).
6. Check that Caps Lock is off and that you are using the exact email address you registered with.
7. If you use a password manager, manually type the password to rule out an autofill mistake.
8. After a password reset, wait one hour before attempting multiple logins to avoid another lock.
9. If the account remains locked after a reset, contact support. Have your username and registered email ready.

Contact support when the password reset email never arrives or the lock persists after a reset.

Quick Reference

The table below lists each common problem, its usual cause, and the first action to take.

Problem	Usual Cause	First Check
Deposit or withdrawal declined	Personal limits or active bonus	Check your deposit limits in account settings
Withdrawal pending long	KYC pending or weekend delay	Verify your documents are submitted and wait two business days
KYC documents rejected	Blurry photo or expired ID	Take a clear photo of a valid document in daylight
Cannot log in or account locked	Wrong password or security lock	Use the Forgot Password link
Bonus not credited	Bonus code not entered or wagering active	Check the bonus section under your profile

After you follow the first check, the remaining steps usually resolve the issue. If a deposit limit is the cause, you can increase it after the current transaction clears. For KYC, clear photos and matching names are the key. Log in problems are almost always fixed by a password reset. Withdrawal delays often resolve after documents are approved. If you try these and the problem returns, contact support with a screenshot of the error.

To prevent most issues, keep your account email and phone number up to date, and always submit clear, unexpired documents before requesting a withdrawal.